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Course Information
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ICTE-UQ can provide solutions to your organisation's training needs with standard or tailor-made courses designed to meet your requirements in a wide range of areas, including:

• Applied decision making basics
• Attracting and retaining the right people
• Business writing
• Brain-gym for a switched-on workplace
• Communication strategies for managers
• Coping with change
• Customer service that builds business
• Dealing with difficult people over the telephone
• Developing effective networking skills
• Different cultures working together
• Essential skills for executive assistants
• Emotional intelligence
• Facilitator’s toolkit
• Frontline management
• How to get big advertising results with a small budget
• How to be a great sales manager
• How to write a business plan
• How to be an effective supervisor
• Implementing continuous improvement systems
• Meetings that work – everytime in half the time
• Mediation and conflict resolution
• Managing change
• Managing talent in your organisation
• Public speaking
• Project management
• Positive stress management
• Professional presentation and image essentials for the workplace
• Risk management
• Six Sigma and lean thinking
• Technical writing
• Time and workload management
• Team building without fear
• The 4 P’s of presenting
• The science of extreme productivity

ICTE-UQ can deliver these programs for a group either on-site or at The University of Queensland.

In addition ICTE-UQ can deliver programs tailored to the needs of your organisation, providing a cost-effective and high quality training solution.

For more information or to discuss your organisation's training and staff development needs, contact b.robinson@icte.uq.edu.au or telephone (07) 3365 6739.