ENGLISH FOR SPECIFIC PURPOSES: TOURISM & HOSPITALITY (ESP:T&H)

Course Overview
English for Specific Purposes: Tourism & Hospitality (ESP:T&H) is offered at two levels and is designed for students who are interested in developing their English language skills for a professional internship or working holiday in Australia, or in another English speaking country, or to improve their career prospects when they return home.

ESP: Tourism & Hospitality Course Outcomes
The ESP:T&H course enables students to:

• Improve their English language skills
• Develop English language skills for working in a range of tourism, travel and hospitality sectors
• Develop their knowledge and understanding of the tourism, travel and hospitality industries
• Participate effectively in job interviews conducted in English

ESP: Tourism & Hospitality Course Content
Course modules include:

• Integrated Language Skills: development of speaking, listening, reading & writing through topics of general interest
• Communication skills for Tourism & Hospitality: lessons are based on themes such as:

• English skills for hotel, bar restaurant and other short-term work
• Customer satisfaction
• Resumes and application letters
• Tour guiding
• Handling bookings and reservations
• Marketing and promotion
• Managing customers and staff

• Case Studies/Projects: students participate in group projects, role plays and case studies to simulate real working situations. Students develop and practise real-life English skills for working in the tourism, travel and hospitality sectors.
• Guest Speaker/Site Visit: students participate in an institutional visit or receive a presentation from a specialist in the tourism or hospitality field